Booking Terms and Conditions

Cancellation / No Show Policy for Physiotherapy & Massage Appointments

We understand that there are times when you must miss an appointment due to emergencies or obligations for work or family. However, when you do not call to cancel an appointment, you may be preventing another patient from getting much-needed treatment.

Conversely, the situation may arise where another patient fails to cancel and we are unable to schedule you for a visit, due to a seemingly “full” appointment book.

If an appointment is not canceled at least 24 hours in advance you will be charged a forty dollar ($40) fee.

Scheduled Appointments

We understand that delays can happen however we must try to keep on time, for the sake of other patients and Physiotherapists/Masseuse. If a patient is 15 minutes past their scheduled time we will have to reschedule the appointment.


We request that all outstanding balances be paid at the end of the Physiotherapy/Massage session – unless otherwise organised with the Administration Manager. Failure to do so will result in the cancellation of future appointments.

Under 16

If you are under 16, you require parent or guardian consent to book and attend an appointment.